Refund eligibility depends on your ticket and purchase date. For Anytime and Off-Peak tickets bought from 1 April 2026, apply before 23:59 the day before the ticket becomes valid. They normally become non-refundable after that point, with exceptions for disruption and discretionary exceptional circumstances. An administration fee of up to £5 per ticket may apply. Advance tickets are generally non-refundable unless disruption prevents your journey. Apply through the original retailer and consult the refund policy for your ticket’s conditions.
Students with a valid 16–25 Railcard can save up to 50% on eligible TransPennine Express Standard Advance Purchase and Standard Airport Advance tickets. Book through the designated student ticket offer page or the TPExpress app, follow the promotional instructions, select your Railcard and carry it when travelling. Tickets are subject to availability.
You can use the online forms or available live chat through the contact page. Call Customer Relations on 0345 600 1671 or message WhatsApp on 07812 223 336. You can also email [email protected].
TransPennine Trains Limited, trading as TransPennine Express, provides rail journeys across the North of England and Scotland. You can book travel to destinations including Manchester, Liverpool, Leeds, York, Newcastle, Edinburgh and Glasgow, alongside connections to Manchester Airport. Its website brings journey planning and ticket booking together, helping you organise commuting, weekend breaks and airport trips.
You can explore the train ticket guide to choose between Advance, Anytime and Off-Peak fares. Advance tickets tie you to a specific service, while Anytime tickets give you flexibility over when you travel. Season tickets suit repeated journeys on the same route, and Flexi Season tickets provide eight days of travel within 28 days between your chosen stations. Standard and First Class options let you choose the travel experience you prefer.
When you book online with TransPennine Trains Limited, you pay no booking or card fees. You can also use the TPExpress app to manage bookings and check live train information. Before paying, check the fare restrictions and compare the available ticket types so your booking matches your plans.
Book ahead: Compare Advance fares once you know your travel plans. Availability varies, so checking early gives you more choice.
Try quieter services: If your schedule allows, compare Off-Peak tickets and nearby departure times to find a lower fare.
Add your Railcard: Select your eligible Railcard when searching, and carry it when you travel.
Check ticket offers: Browse the special offers page for eligible promotions before using a discount code or voucher code.
Set a fare alert: Use the cheap ticket alert service to receive an email when Advance tickets become available for your chosen journey.
Hints & Tips
TransPennine Trains Limited operates as TransPennine Express, connecting destinations across the North of England and Scotland. You can book Advance, Off-Peak and Anytime tickets, plus Season tickets for regular journeys. Whether you’re planning a city break, commuting or travelling to Manchester Airport, you can compare fares online and choose Standard or First Class travel to suit your journey and budget.
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